Privacy Policy

1. Introduction

PetPassportAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and related services (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you create an account and use our Service, we may collect the following personal information:

• Name and email address (via authentication)
• Pet information (names, breeds, microchip numbers, vaccination records)
• Travel plans and destination details
• Documents you upload (health certificates, permits, vaccination records)
• Payment information (processed securely through Stripe)

Automatically Collected Information

We may automatically collect certain information when you use the Service, including your IP address, browser type, device information, and usage patterns through analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Generate personalized travel timelines and checklists for your pets
• Store and manage your pet's health documents securely
• Send you reminders about upcoming deadlines and requirements
• Process payments and manage subscriptions
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our Service

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information. Your data is stored on secure servers with encryption in transit and at rest. Documents you upload are stored in secure cloud storage (Amazon S3) with access controls. Payment information is processed by Stripe and is never stored on our servers. We do not store credit card numbers, CVV codes, or other sensitive payment details.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating the Service (e.g., Stripe for payments, cloud hosting providers)
• Legal Requirements: We may disclose information if required by law, regulation, or legal process
• Safety: We may disclose information to protect the rights, property, or safety of our users or the public

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications
• Export your data in a portable format

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how users interact with our Service. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Website: petpassportaitravel.com